Pass it on

Next Monday VAT drops to 15% and already the media are speculating that not all retailers will be passing on the 2.5% reduction to customers.

Win Customers With GOOD Service

“Win Customers With GOOD Service” – you may think this is stating the obvious, but having shopped on-line for a number of years now I have become very aware of those businesses that are well organised, efficient and good at serving me as a customer. And at the same time I am also aware of those businesses that trade on-line and offer a poor service.

Decorating revelation

For the last few weeks I’ve been busy decorating my house and making untold trips to DIY stores.

Not selling on-line!

If you sell on-line through your Web site, please whatever you do always ensure the site is up-to-date! OK this may seem like I’m stating the obvious, but having just received an eMail from an on-line retailer to say “Thank you for your order, but unfortunately the item you have ordered is out of stock.”  I suddenly become a dissatisfied customer.

Serve Customers to Win Business

OK so that may seem like stating the obvious, but as I was recently trying to book a room for a meeting it would seem like many potential venues have missed this point.

Well Done Walls

I recently bought a 3 pack of Walls Magnum ice cream lollies - all very nice, except on opening the box – boo there were only 2! But 1 quick eMail to Walls and a couple of days later the nice guys there have sent me £6 of vouchers. Nice quick and simple customer service, just how it should be.